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Privacy

Important information about how we collect, protect and use your personal information.

WHO WE ARE

Pamoja Skincare Ltd. is registered in the UK (company number 11685749), located in Newcastle upon Tyne, United Kingdom. We are also known as the data controller. We sell natural skincare products through the internet. The www.pamojaskincare.com website, is owned and operated by us. Any questions relating to data protection should be directed to: Pamoja Skincare Ltd, Clavering House, Newcastle upon Tyne, NE1 3NG.

THE INFORMATION WE COLLECT AND HOW WE USE IT

In order to fulfil your order, we need to know certain personal information collected at time of order. The information we hold will consist of but not be limited to the following: Title; Name; Address; Email address; Telephone number (this will only be used for matters relating to your order); Credit card details are encrypted after data entry and are not stored on our systems once used. We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data.

We will use your information to communicate with you; screen orders for potential risk or fraud; and when in line with the preferences you have shared with us, we will use your information in the following ways:

1) Marketing and advertising by us, Pamoja Skincare Ltd

We would like to contact you to let you know of our new products and any offers we may be running. This will usually be the form of our latest newsletter via email using mail services such as Mailchimp. If at any time you no longer wish to receive emails or SMS, please email hello@pamojaskincare.com to make your request for removal or write to us at the below address.

We may use product reviews or testimonials on our website or social media pages. If at any time you wish this information to be removed, erased or not used in any such way please make this clear in your communication with us or write to us at the address below or email us at hello@pamojaskincare.com

We may use your data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For further information about how targeted advertising works, you can visit the NETWORK ADVERTSISING INITIATIVES educational page at www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising at;

FACEBOOK – www.facebook.com/settings/?tab=ads
GOOGLE – www.google.com/settings/ads/anonymous

3) To improve our services and our products

We may hold any feedback/enquiries from individuals relating to customer service or products to help us to improve in these areas. Customer feedback may be used within our product developments and/or on our websites. If at any time you wish this information to be removed, erased or not used in any such way please make this clear in your communication with us or write to us at the address below or email us at hello@pamojaskincare.com.

5) Device information

When you visit our website, we automatically collect certain information about your device including information about your web browser, IP address and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products at, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as device information.

We collect device information using the following technologies:

1) Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, on how to disable cookies, visit www.allaboutcookies.org.

2) Log files track actions occurring on the site, and collected data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Web beacons, tags and pixels are electronic files used to record information about how you browse the site.

SHARING YOUR PERSONAL INFORMATION

We use Shopify to power our online store. You can read more about how Shopify uses your personal information at www.shopify.com/legal/privacy. Through the Shopify website we may share your information with eh providers of third party tools for the purposes of reviewing feedback on customer orders.

The information you provide when you buy online with us is used by secure third-party payment gateways (e.g. Amazon Pay, Shopify Pay, Apple Pay, Google Pay and PayPal) in order to process your payment.

We also use Google Analytics to help us understand how our customers use our site. You can read more about how Google uses your personal information at www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout

Royal Mail is our preferred mail carrier. They will process your name, address and email address to enable them to mail out your order. They can access the following other customer information when an order is processed – telephone number, email address, geolocation, IP address and browser user agents. Royal Mail can also access blog commenter emails, IP addresses and browser users’ agents.

We may also share your personal information to comply with applicable laws and regulations, to respond to a lawful request for information or to otherwise protect our rights.

HOW LONG WE KEEP YOUR DATA FOR

To serve our customers in the best possible manner we will maintain your order information for our records unless, and until, you ask us to delete this information.

YOUR RIGHTS

You have the right to ask us what personal data we hold about you. If at any time you wish to exercise this right you can contact us by writing to us at our address below or email us at hello@pamojaskincare.com. To protect your privacy and security we may need to verify your identity before sharing this information.

You have the right to ask us to update or amend any out of date or incorrect data. If at any time you wish to amend your data you can contact us by writing to us at our address below or email us at hello@pamojaskincare.com. To protect your privacy and security we may need to verify your identity before making amendments.

You have the right to ask us to delete the data we hold about you. If at any time you wish to exercise this right you can contact us by writing to us at our address below or email us at hello@pamojaskincare.com. If you wish to remove your Pamoja account, this can be done via the ‘My Account, Privacy Tools’ function. To protect your privacy and security we may need to verify your identity before deleting your data.

Please note that your data will be transferred through Shopify outside of Europe including to Canada and the United States. Your information is securely held and isn't shared with any third parties.

DISCLOSURES

We will seek to act in the best interest of our customers at all times and will not abuse our position of data controller. We wish to be as clear and transparent as possible and uphold any requests for data disclosure or amendment as soon as possible. It may take up to a maximum of 4 weeks for such requests to become effective, and in this time period pre-scheduled communications we cannot amend may still be received. We will do everything possible to ensure this time delay is kept to a minimum.

CREDIT CARD SECURITY

We take security of our customers’ data very seriously and this includes credit card information. We use a website service called Shopify, which has servers in the USA. Credit card information is always encrypted during transfer over networks. Your information is securely held and isn't shared with any third parties.

COMPUTER TRACKING AND ‘COOKIES’

Our cookies fall into 2 categories:

1) ESSENTIAL COOKIES

1.1) Function: Some cookies are essential for the operation of our website. For example, they allow us to identify subscribers and ensure they can access the subscription only pages. If a subscriber opts to disable these cookies, the user will not be able to access all the content that a subscription entitles them too.

1.2) Performance: We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.

2) THIRD-PARTY COOKIES

 

Where third-party cookies are present on our sites, we attempt to be as upfront and clear as possible about their intended purpose. We also use or allow third parties to serve cookies that fall into the two categories below.

2.1) Website Function Cookies We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the site. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.

2.2) Other third-party cookies We may also use third party cookies (such as Google Analytics) to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions. We may use third-party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognise your browser to collect and record information about your web surfing activity including your activities on this website.

You may visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/ to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants.
As we’ve explained above, cookies help you to get the most out of our websites. Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.

CHANGES

We may update this Privacy Policy from time to time on order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

HOW TO CONTACT US

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this, we would be happy to speak to you in person.

If you wish to do this, please email us at:
hello@pamojaskincare.com or write to us at:

Pamoja Skincare Ltd.
Clavering House
1 Clavering Place
Newcastle upon Tyne
NE1 3NG